Mauritius – a tropical paradise for Shared Services & Outsourcing Centres?

Oliver Dowson, CEO of International Corporate Creations, visited Mauritius in October 2015 and met with their Board of Investment to better understand the opportunities for expansion into that country, particularly for Shared Services operations.

Mauritius has emerged as an Information-based economy and is positioned as a regional ICT hub, through investments in infrastructure, intelligence and innovation, coupled with political as well as social stability.

With over 630 ICT-BPO based enterprises and employing over 19,000 IT professionals, the country has one of the richest technology ecosystems in Africa. Mauritius appears to be an attractive location for ICT companies and offers advantages of reduced operations costs, a qualified and bilingual labour force, innovative incentives, training grants of up to 60%, a robust telecoms Infrastructure with rates discounted by 80% and competitive rental rates.   Several leading global companies including Accenture and Ceridian have set up and expanded SSO operations in Mauritius in recent years.  The IT industry has also developed niche capabilities such as the emergence of an embryonic mass in games development and animation technologies.

Companies can be formed very quickly and economically, and the open legal and financial system minimises bureaucracy.

No transfer pricing or minimum profit level rules apply – so my conclusion is that a business set up in Mauritius purely for export of business services, with no local sales, funded entirely by the parent company abroad, could simply trade on the basis of parent remittances to cover costs with the local business trading at break-even.  In any case, tax rates are low at around 15%

Coverage of high speed (>50GB) optic fibre data connections is currently around 60% and anticipated to reach close to 100% within 2 years

Availability of skilled staff is an issue, but does not seem to be a major preoccupation.  The birth rate is low.  Mauritius is trying to position itself as a hub for university education to get more graduates.   Students like living in Mauritius and the Government makes it easy to settle.  Therefore my conclusion is that Mauritius will rely increasingly on migrants in the future to meet business growth needs.

Wage inflation is said to be low, in the range of 3-5%.  Payroll taxes are low, around 10%.  Employees are paid 13 salaries a year.

Normal working hours appear to be 8-5.  Public transport in Mauritius is only by buses – there is an extensive cross-island network, but they stop running around 18.00-18.30h.   I was told that employees think it quite normal to catch 2 or 3 buses in order to go to work and that, unlike India, poor commuting experience is not a common reason for job switching.   Businesses that need staff to work outside normal hours need to provide transport; normally this is by minibus – perhaps 3 or 4 separate routes taking in different parts of the island.

It is not believed that there would be a problem finding employees for shift or unusual hours working in order to accommodate coordination with other time zones, assuming that transport is provided.

The majority of Mauritians work in the services sector (although the definition of services here appears to include the hospitality/tourism industry).  I was told that only about 4-5% work in agriculture and 15% in industry/textiles.

Of course, from all the possible SSO countries, Mauritius is one of the more attractive destinations to visit, especially if you like sun, sea and sand!!  Nonstop flights from the UK are all overnight and take around 11 hours.   Car hire – essential for any business visit – is reasonably priced but the bureaucracy associated with it is quite high.  Cars come with satnav, which is essential, and although the island is small, the time taken to drive between places seems extraordinary.  Almost every 5-star hotel chain is represented with at least one resort hotel, and there is an excellent business hotel in the centre of Port Louis, the capital city.

So if you are looking for a new and attractive base for your global operations, Mauritius could be of interest.   To discuss in more detail, call us at International Corporate Creations on +44 20 7278 9210, or email

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